Refund Policy

Message packs are digital content delivered immediately. This sets out when you can get your money back.

Your statutory right to cancel

Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel a distance purchase. For digital content supplied immediately, that right ends once supply has begun with your consent. When you buy a pack, the messages are credited straight away, and by completing the purchase you consent to immediate supply and acknowledge that you lose the 14 day cancellation right once you start using them.

We go further than the law requires, as set out below.

Unused packs

If you have bought a pack and used none of it, email us within 14 days of purchase and we will refund the full amount, no questions asked.

Partly used packs

If you have used some of your messages, we will consider a refund of the unused portion. Email us and explain what happened. We would rather sort it out than have you go to your bank.

If something went wrong

You are entitled to a full refund if:

• Your payment succeeded but your messages were never credited.
• You were charged more than once for the same purchase.
• The service was unavailable for a prolonged period and you could not use what you bought.
• We withdraw the service permanently while you hold unused messages.

How to ask

Email [SUPPORT EMAIL] from the address you used at checkout, or tell us the date and amount of the payment. We aim to reply within 2 working days and to process approved refunds within 5 working days. Refunds go back to the card you paid with, through Stripe.

Chargebacks

Please contact us before raising a chargeback with your bank. We will almost always resolve it faster, and a chargeback may result in your access being suspended while the dispute is investigated.

Contact

Smitten. Email [SUPPORT EMAIL].